Detailed information on how to handle service requests, including how to distinguish between a legitimate (free) and illegitimate (paid) service request, is described in the Regulations (you can download it below):
The complaint can be submitted in the form below or sent to the following e-mail address firstname.lastname@example.org. The complaint is effective if you send the necessary data according to the attached form (download the form) and receive an automatic e-mail feedback.
In the case of products covered by a non-standard warranty of ControlTec sp. z o.o. (on the basis of written contractual arrangements beyond the standard complaint service regulations, in particular if response time to service request is other than described in the Regulations), request by e-mail or by application form may be insufficient. In this case, the non-standard complaint procedure agreed upon contractually between the parties should be followed.