ComplaintNotification Form

Complaints can be submitted in the form below or sent to the e-mail address reklamacje@controltec.com.pl. The application is considered effective if you send the necessary data in accordance with the attached form (download the form) and receive automatic e-mail feedback.

Detailed information on handling service requests, including in particular the distinction between justified (free-of-charge) and unjustified (paid) service requests related to complaint notifications, have been described in the regulations, available for download at the link.

Note!
In the case of products covered by a non-standard warranty from ControlTec sp. z o. o. (based on written contractual arrangements going beyond the regulations for the standard complaint procedure, in particular the response time to a service request other than that described in the regulations), e-mail notification or sending information via the notification form may be insufficient. In such a case, please follow the non-standard complaint procedure agreed between the parties.

Regulations2024.pdf

Complaint form

Temat

Complaint form

Name and surname of the reporting person (*)

Position of the reporting person (*)

E-mail address of the reporting person (*)

Telephone number of reporting person (*)

Name of the company submitting the complaint (*)

Address of the company submitting the complaint (*)

Product name and serial number (*)

Wskazówka: nazwa z tabliczki znamionowej w przypadku dostarczonej maszyny lub opis na dostarczanej przez Controltec szafie automatyki lub nazwa z przekazanej dokumentacji projektowej

Name of the plant where the product is located (*)

Check if

the name of the reporting company is the same as the name of the plant where the product is located

Address of the plant where the product is located (*)

Check if

the product is located at the address of the reporting company

Description of the reason for the complaint (*)

Regulations and GDPR (*)

I agree to receive the newsletter and commercial information from ControlTec Sp. z o.o., ul. Rakietowa 33, 54-615 Wrocław. Consent is voluntary. I have the right to withdraw consent at any time (data is processed until consent is withdrawn). I have the right to access data, rectify, delete or limit processing, the right to object, the right to lodge a complaint with a supervisory authority or transfer data. The Administrator processes data in accordance with art. 6 sec. 1 letter f of the GDPR, and the legitimate interest of the Administrator is to conduct marketing and promotional activities of its products or services.

(*)

Rewrite the code from the picture

The administrator of personal data is ControlTec Sp. z o. o. (54-615 Wrocław, ul. Rakietowa 33). The data entered in the application form will be processed for the purpose of providing the service.